About Us:
Ctrack is a leader in vehicle tracking and fleet management solutions, offering innovative products and services tailored to meet the needs of businesses. We pride ourselves on delivering cutting-edge technology, exceptional customer service, and sustainable growth strategies.
The Role:
Are you a highly organized and detail-oriented individual with a passion for finance? We're seeking a dedicated Credit Controller to join our dynamic team. To effectively manage and control Debtor accounts to ensure successful collection, accurate records and Customer satisfaction.
Key Responsibilities:
• Manage and monitor customer accounts to ensure timely payment of invoices.
• Resolve invoice discrepancies and disputes efficiently.
• Collect overdue payments through various methods, including phone calls, emails, and letters.
• Prepare and analyze credit reports and financial statements.
• Maintain accurate records of customer transactions and payment history.
• Collaborate with sales and customer service teams to provide exceptional customer support.
• To ensure the customer contract is loaded correctly, check the vehicle details, the product selected, the price per product, and any SaaS services.
• To ensure all customer communication is saved on CRM daily.
• Respond promptly and completely to both client and internal inquiries.
• To ensure the product is reporting on the hub with the correct tracking cell number.
• To ensure the customer account is accurate and user-friendly.
• To ensure the customer receives invoices, statements, and monthly airtime breakdowns.
• To ensure all payments are allocated daily as per remittance advice.
• Maintaining contact with customers to ensure invoices are clear for payment.
• Achieve the monthly set collection target by collecting due amounts within payment terms as well as collect overdue amounts in terms of the suspension / legal process to ensure a healthy cash inflow into the business.
• Allocate all correction Debit Notes within the same financial period and handle Debit Notes raised for unpaid Debit Orders by ensuring that default Customers are contacted, and the unpaid D/O collected, or arrangements made.
• Allocate Credit Notes within the same financial period to ensure accurate aged periods for Customer accounts.
• Allocate receipted payments to documents as per customers' remittance, within the same fiscal period in which the payment has been received to ensure accurate Customer account records.
• Reduce 120+ days to not more than 10 % of the book value to curb bad debt.
• Propose write-off irrecoverable receivables.
• Undertake account reconciliations as required.
• Ensure monthly processing deadlines are met as required.
• Ensure that all transactions are compliant with Company's policies.
• Providing accounts information to internal departments.
• To action the daily installation cases, tracking cell number, unit serial number, installation date and ensure billing sent to Accpac.
• To action the daily re-installation cases, tracking cell number, unit serial number, re-installation date and ensure billing is moved from de-installation vehicle.
• To action cancellations as received by Customers daily.
• Ensure upgrade installations is actioned accordingly and to avoid duplicate billing on deinstallation vehicle.
• Other duties as delegated from time to time by the Executive of Shared Services or any other person designated in their absence.
• To strictly adhere to all Departmental and Company Policies, Procedures and SOP's.
Other knowledge, skills, abilities and experience required:
• It is critical for the success of this role that the candidates must be fluent in English and Afrikaans Language.
• National Credit Act
• Debt Collectors Act
• Consumer Protection Act
• Companies Act
• MS CRM-Intermediate
• AccPac-Intermediate
• MS Excel-Intermediate
What We’re Looking For:
• Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and internal teams.
• Analytical Skills: Ability to analyze financial data, identify trends, and make informed decisions.
• Problem-solving: A proactive approach to resolving disputes and ensuring timely payment collection.
• Attention to Detail: Meticulous attention to detail and accuracy in all tasks.
• Proficiency in Systems: Familiarity with credit control systems.
Qualifications & Experience:
• National Senior Certificate
• Credit Management – level 4
• 5+ years of experience in a Credit Controller environment.
• Call Centre experience will be an added advantage.
Closing Date: 15 October 2024 at 16:00