We are looking for an Alliance Partner_ Account Manager
Main purpose:
The main purpose of this position is to manage and grow the Alliance Partner relationship in a manner that promotes excellent customer experience, including effective administration of the Alliance account contributing to retention, and sales revenue growth in line with the allocated sales target.
Alliance Partner Key Responsibilities:
Contribute to growth profit of the portfolio
- Ensure that business target is achieved or exceeded by appointing, motivating and managing Alliance partners.
- Ensure that new opportunities within the Alliance structure which aid in business growth is identified and penetrated.
- Ensure that partners introduce and sell additional solutions into the respective business partners customer base in line with Ctrack’s stack selling strategies.
- Ensure that an overall solutions stack selling methodology is adopted by the respective business partners and driven through customer engagements.
- Ensure that the sales representatives within the Alliance structure is fully trained on the Ctrack solutions offering.
- Ensure than opportunities entered into the Ctrack pipeline are accurate and managed on weekly basis with respect to days in pipeline and one on one interaction with your partners to ensure quick close of the opportunities.
- Actively build and maintain relationships and ensure effective collaboration with all Alliance stakeholders.
- Ensure the appointment and onboarding of additional Alliance partners and then managed in obtaining a constant flow of business.
- Ensure that nonperforming partners are managed in line with increased business growth objectives.
Achieve and maintain exceptional customer satisfaction:
- Actively build and maintain relationships and ensure effective collaboration with all Alliance stakeholders.
- Develop and maintain strong relationships with existing clients, serving as the primary point of contact for all sales-related inquiries and activities.
- Ensure that you are fully trained and comfortable with the entire Ctrack solutions stack.
Customer retention
- Ensure that preventable churn within your partners customer base is measured and managed in line with a zero-churn culture.
- Conduct regular business reviews with clients to assess performance, address concerns, and identify areas for improvement.
General responsibilities
- Stay informed about industry trends, competitor activities, and market opportunities to identify potential leads and develop sales strategies accordingly.
- Utilize CRM software to track sales activities, manage pipelines, and generate reports for management review.
- Represent the business at industry events, conferences, and trade shows to network with potential clients and promote our products or services.
Behavioural Competencies:
- Communication skills
Clear and effective communication, both verbal and written.
Active listening skills to understand client concerns and requirements.
Ability to articulate value propositions and negotiate effectively.
- Strategic Thinking
Strategic mindset to identify opportunities for business growth and expansion.
Ability to analyse market trends, competitor activities, and customer behaviour.
Developing and implementing strategic account plans to achieve sales objective
- Problem solving & analysis
Strong analytical skills to identify issues and propose solutions.
Ability to troubleshoot and resolve customer concerns in a timely manner.
Adaptability to changing circumstances and ability to think on their feet. - Team collaboration
Ability to collaborate effectively with internal teams such as marketing, product development, and customer support.
Contributing to a positive team environment and sharing best practices. - Time Management
Excellent organizational skills to manage multiple accounts and priorities effectively.
Prioritizing tasks and activities to maximize productivity and achieve goals. - Resilience and Persistence
Maintaining motivation and resilience in the face of rejection or setbacks.
Persistence in pursuing leads and overcoming obstacles to achieve sales targets. - Ethical Conduct
Commitment to upholding high ethical standards in all sales activities, ensuring compliance with company policies and regulations.
Technical Competencies:
- Sales expertise
Proficient in sales techniques, strategies, and methodologies.
Strong understanding of the sales process from prospecting to closing deals.
Ability to meet and exceed sales targets - Customer Relationship Management
Excellent interpersonal skills to build and maintain strong relationships with clients.
Ability to understand customer needs and provide tailored solutions.
Expertise in account management to ensure customer satisfaction and retention. - Negotiation skills
Expertise in negotiation techniques to reach mutually beneficial agreements.
Ability to handle objections and address customer concerns effectively.
Understanding of pricing strategies and value-based selling approaches. - Tech-Savviness
Proficiency in using CRM (Customer Relationship Management) software and other sales tools.
Ability to leverage technology for efficient communication, data analysis, and reporting.
Qualifications:
- Diploma in Business Administration, Sales, or related field
- Have/ Studying towards degree/diploma - Customer Service or Fleet Management would be an advantage
Experience:
- Minimum of 2 - 4 years relevant experience in a similar role
- Proven track record of success in Sales
Skills:
- Excellent communication skills, both verbal and written, with the ability to articulate complex ideas clearly and persuasively.
- Strong interpersonal skills and the ability to build rapport with clients and colleagues at all levels.
- Strategic mindset with the ability to analyse data, identify trends, and develop effective sales strategies.
- Proficiency in using CRM software and other sales tools to manage pipelines, track activities, and generate reports.
- Highly motivated and results-driven, with a passion for exceeding sales targets and delivering exceptional customer service.
- Ability to thrive in a fast-paced environment and adapt to changing priorities and deadlines.
- Willingness to travel occasionally for client meetings, industry events, and conferences.
Systems Knowledge:
- MS Office - Intermediate
- Solid experience with CRM software
Closing Date: 03 April 2024 at 16:00